Case Study

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Consultation Process

Jasser Logistics faces significant challenges in managing their administrative tasks. Their primary issues revolve around scheduling and dispatching drivers, tracking orders, and responding to customer inquiries via email.
RSI offers a dedicated online administrative assistant who plays a crucial role in supporting Jasser Logistics on a daily basis, handling tasks such as scheduling, dispatching drivers, tracking orders, and responding to customer inquiries. Our supervision ensures that the assistant maintains high standards of performance and efficiency, providing peace of mind to Jasser Logistics regarding the quality and reliability of administrative support. We are committed to continuously improving our services and adapting to meet the evolving needs of our clients in logistics and beyond.

Team Composition

RSI carefully curates a pool of candidates tailored to meet specific client needs. Our thorough interview process ensures that only the most qualified individuals are chosen, guaranteeing a reliable and skilled team for every project. We prioritize excellence in selecting and matching candidates to ensure optimal outcomes for our clients.

Team Monitoring

RSI places a strong emphasis on meeting the Service Level Agreements (SLAs) for every task assigned to our team. This involves closely monitoring and managing timelines, quality benchmarks, and client expectations to ensure prompt and effective delivery of services. We proactively engage with Jasser Logistics in monthly discussions to review performance metrics, address any challenges, and continuously optimize our workflows for enhanced efficiency and client satisfaction.

Onboarding

RSI’s onboarding process is designed to establish clear expectations and smooth workflows between clients and our teams. We ensure that all parties understand their roles and responsibilities, set up effective communication channels, and align on project goals and timelines. This structured approach not only facilitates efficient collaboration but also ensures that the delivered outputs meet or exceed client expectations consistently.